Refund policy

Last updated: 23 June 2026

Thank you for shopping with NO IDENTITY.

Please read this policy carefully before placing your order. By completing a purchase from NO IDENTITY, you agree to the terms set out below.

Returns and Refunds

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect selection, or any other reason, except where required by applicable law.

We encourage customers to review product details carefully before placing an order, including size, specifications, materials, strap type, and compatibility.

Warranty Coverage

All NO IDENTITY watches are covered by a 1-year limited warranty starting from the date of delivery.

This warranty covers manufacturing defects and mechanical faults that occur under normal and proper use. Because mechanical watches are precision instruments, occasional issues may arise unpredictably. If a covered issue becomes apparent after delivery, we will assess the watch and, where appropriate, arrange repair or replacement of the defective part at our discretion.

Warranty service is subject to inspection and verification by NO IDENTITY or an authorised service provider.

What Is Not Covered

This warranty does not cover:

• Accidental damage, abuse, neglect, or misuse.

• Water damage unless the watch is expressly rated for such use and used within that rating.

• Normal wear and tear, including scratches, fading, strap wear, crystal marks, or case wear.

• Damage caused by improper handling, unauthorized repairs, modifications, or tampering.

• Damage resulting from exposure to shocks, extreme temperatures, magnetic fields, chemicals, or improper storage.

• Batteries, straps, clasps, crowns, crystals, and other consumable or externally worn components, unless defective at the time of delivery.

• Cosmetic issues or minor imperfections that do not affect the watch’s function, where permitted by law.

Inspection and Claims

Customers should inspect their watch immediately upon receipt and notify us promptly of any visible damage, missing items, or delivery issues.

Any warranty claim must be accompanied by:

• Proof of purchase.

• Clear photographs or video showing the issue.

• A description of the problem and how it occurred.

Claims submitted long after delivery may be more difficult to verify, particularly if the watch has been used, modified, or serviced by a third party.

Servicing After Warranty

If your warranty has expired, please contact us at info@noidentitywatch.com and we will assist you with servicing options where possible. Servicing outside the warranty period will be subject to assessment and a service fee.

Shipping and Service Costs

Unless required by applicable law, the customer is responsible for shipping costs related to warranty inspection or service, including any return shipping, customs duties, taxes, or import charges. If a claim is found not to be covered by warranty, the customer may also be responsible for inspection, repair, and return shipping costs.

Limitation of Warranty

This warranty is the sole and exclusive warranty offered by NO IDENTITY, to the fullest extent permitted by law. No employee, reseller, or third party is authorized to alter or extend this warranty unless confirmed in writing by NO IDENTITY.